Branding & Search Engine Marketing - Promotion or Protection
A growing percent of businesses
recognize the relationship
between search engines and branding, with increased budgets for organic search engine marketing and spending for PPC: Pay Per Click. Studies have shown that users expect top brands to appear at the top of the search results, and therefore many searchers believe those
companies found at the top of search results to be top brands in their categories. This can cause lasting negative effects
to offline category leaders with little or no search engine visibility;
those who have worked tirelessly to build a high-quality, recognizable
brand, only to have it dismantled over time as consumers turn to resellers and smaller companies to find what they are seeking
for online.
Pay now or pay later
If your company hasn’t considered its brand name in relationship to the search engines, rest assured your competition has.
Is your brand name in your hands or in your competitors'?
Search Engine Marketing and Branding Case Study
Recently, Top
Rank Site analyzed a large manufacturing company with over a
half-century invested in product branding. For this true story
we will call the company ABC Manufacturing. Any expert in ABC
Manufacturing field or any of ABC Manufacturing's
competitors know them to be in an industry-leading position. ABC
Manufacturing has two unique well-established brand
names, both with their own web presence and having each brand name
represented in the exact Domain name.
Top Rank Site
identified 20 major key words and/or key word phrases. This
wasn’t intended to be an exhaustive list, but a large sample-size
that marked ABC Manufacturing's
expertise. Industry experts would associate a number of these key
words with the ABC Manufacturing brand name as
they would associate “tissue” to Kleenex.
Tale of Two Cities. Online and Offline Branding
In
the offline world, ABC Manufacturing leveraged these brands for full
benefit with defined product lines, each with its own retail
market exposure. Offline, all things pointed to an industry
leader doing what it was that put it in that top position; in one word, “Lead.”
Online
painted a different picture for ABC Manufacturing. The very thing that was
leveraged for strength offline turned to a confusing mix of
crossover products, unclear product lines, and no brand presence
for ANY of the industry keywords in the top 3 pages of search
engine results, and little or no search engine visibility. This
would be equivalent to Kleenex brand not returning in the top
pages after searching the internet for “tissue”. Potential consumers would have no reason to consider ABC
Manufacturing a
leader in its field.
By far the
most glaring weaknesses were the results the search engines
returned when searching for one of ABC Manufacturing's own brand name and
signature products. This internet search returned ABC
Manufacturing as low
as the 2nd page of search engine results. Again, the best example
of this search would be the phrase “Kleenex Tissue” not
returning Kleenex web site in the highly visible position.
Following
the brand name and signature product search, the website
that was listed at the very top, first page first position, was a large
online retailer of ABC
Manufacturing-type products.
One click on this link took the consumer to the a home
page which quickly revealed it also sold not only ABC Manufacturing's products, but
competitors products as well. To make matters worse, this large
online retailer was having a sale on one of ABC Manufacturing's competitors
products. What began as a specific online search for ABC
Manufacturing
brand name and signature product led the consumer straight to a
competitors product at a sale price. These results were
duplicated with the retailer in the 1st page 3rd position, while
one of ABC
Manufacturing's competitors held the 1st page 2nd position.
Search Engine Optimization Exponential Benefits – or
Exponential Harm
This documented scenario was ONE random search on ONE of the major
search engines with ONE key word phrase. With two clear brand
names X 10 to 15 search engines X 25 to
30 keyword phrases, it's easy to see the benefits Search Engine
Optimization would bring to any company.
Search Engine Marketing & Branding - Final Words
Offline, ABC
Manufacturing worked tirelessly to build a high-quality, recognizable
branding.
Online,
the ABC Manufacturing brand name will slowly erode over time as consumers
turn to competitor companies and products to find what they are
seeking for online. Not returning high rankings with industry
keywords should be a major concern for the ABC
Manufacturing brand name. Searches
that included ABC
Manufacturing's brand name and their core products returned retail or competitor websites in
the highest rankings, clearly showing that ABC
Manufacturing is not in control of
their own branding. A serious indication that it is
necessary to take steps to protect its brand
name.
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